TERMS & CONDITIONS

Last updated: 27 July 2026

1. About KARMYNT

These Terms & Conditions govern access to the KARMYNT website, communications with KARMYNT and the booking and provision of KARMYNT vehicle-interior hygiene services.

“KARMYNT”, “we”, “us” and “our” refer to [KARMYNT AUTOMOTIVE CARE SERVICES L.L.C], trading as KARMYNT, holding UAE trade licence number [1586666], with registered address a Dubai, UAE.

“You”, “your” and “customer” refer to the person accessing our website, making a booking, authorising a service or providing a vehicle or related item for treatment.

By confirming a booking, making payment, giving us access to a vehicle or allowing a service to begin, you confirm that you have read and accepted these Terms & Conditions.

2. Nature of our service

KARMYNT provides a specialised vehicle-interior hygiene service intended to improve the cleanliness, hygiene and overall condition of vehicle cabins and selected travel-related items.

Depending on the package booked, the service may include cleaning and hygiene treatment of:

Seats, carpets and removable mats
Dashboard, trim and hard interior panels
Seat belts and commonly touched areas
Interior glass
Baby seats, booster seats and strollers
Approved pet beds, pet mats or pet travel accessories
Other areas expressly listed in the selected package

The exact inclusions, estimated duration and price are those displayed or communicated at the time of booking.

KARMYNT is not a mechanical workshop, vehicle-restoration business, pest-control provider, mould-remediation contractor, medical sanitation service or exterior detailing provider unless a service is expressly stated otherwise.

3. Hygiene service limitations

Our service is designed to reduce dirt, residues and microbial load under normal service conditions. It does not create or guarantee a sterile, permanently sanitised or pathogen-free environment.

Vehicle cabins are open environments that are re-exposed to occupants, air, clothing, food, pets and external contaminants immediately after use resumes. Hygiene conditions therefore change after the service.

We do not represent that our service:

Sterilises the cabin
Eliminates every bacterium, virus, fungus, allergen or microorganism
Prevents illness, infection or allergic reactions
Replaces medical, public-health or professional remediation advice
Produces identical microbiological results in every vehicle
Maintains a particular hygiene level for a guaranteed period

References to “hygiene restoration”, “hygiene reset”, “baby-safe”, “pet-safe”, “lab-tested” or similar expressions must be understood within the context of the service process, the products used as directed and the limitations stated in these Terms.

4. Laboratory-test statements

Any laboratory result displayed on our website relates only to the specific sample, surfaces, vehicle, process and conditions described in the relevant test report.

The reported reduction in colony-forming units does not establish that every vehicle, surface or future service will achieve the same result. Actual results may vary according to:

The vehicle’s prior condition
The type and extent of contamination
Surface materials
Previous chemical treatments
Age, wear or deterioration
Environmental conditions
Sampling method and location
Customer use following the service

Where KARMYNT refers to a reduction of at least 99.84%, that statement relates to the tested conditions and should not be interpreted as a universal guarantee of sanitisation or pathogen elimination.

5. Appearance and stain removal

KARMYNT prioritises cabin hygiene while working toward a clean, well-finished appearance. However, we do not guarantee that the vehicle will look new or that every visible mark will be removed.

Some stains, discolouration, odours and residues may be permanent or may arise from damage beneath the visible surface.

Results may be limited by:

Permanent dye transfer
Sun damage or fading
Worn coatings
Cracked or peeling leather
Delamination
Heat damage
Chemical staining
Ink, paint, adhesive or oil contamination
Deeply absorbed milk, food, bodily-fluid or pet residues
Existing mould or water damage
Prior low-quality repairs or treatments

We may stop treatment where continuing could damage the material.

6. Material condition and pre-existing damage

Vehicle interiors naturally contain components with different ages, materials, finishes and levels of wear. Cleaning may reveal damage that was previously concealed by dirt, coatings, dressings or residue.

Before commencing the service, we may inspect and photograph the vehicle to document its condition. This may include visible:

Scratches
Tears
Cracks
Loose trim
Broken clips
Peeling finishes
Stains
Discolouration
Electrical faults
Damaged controls
Aftermarket installations
Existing moisture or odours

KARMYNT is not responsible for pre-existing damage, normal wear, latent defects or failures caused by age, deterioration, defective installation, previous repairs or earlier chemical treatment.

Nothing in these Terms excludes responsibility for direct damage proven to have been caused by our failure to exercise reasonable care.

7. Sensitive materials and aftermarket modifications

The customer must disclose any known concerns involving:

Repaired or recoloured leather
Rewrapped trim
Reupholstered seats
Non-original fabrics
Loose stitching
Aftermarket electronics
Modified wiring
Ambient lighting
Sensors
Audio systems
Protective coatings
Ceramic or fabric treatments
Previously damaged areas

KARMYNT may decline to treat any material or component where the risk cannot reasonably be assessed.

Failure to disclose a known defect or modification may affect our ability to investigate a later claim.

8. Child seats, boosters and strollers

Cleaning a baby seat, booster seat or stroller does not constitute a structural inspection, safety certification or confirmation that the item remains suitable for use.

KARMYNT does not verify:

Accident history
Product recalls
Expiry dates
Harness integrity
Structural strength
Correct assembly
Correct vehicle installation
Compliance with the manufacturer’s instructions

Removal of a child seat will only be undertaken with customer authorisation. Unless expressly agreed otherwise, the customer remains responsible for reinstalling and securing the seat in accordance with the vehicle and child-seat manufacturers’ instructions.

The customer must check straps, buckles, anchor points and installation before allowing a child to use the item.

9. Pet-related items

Pet-safe products are selected for use in pet-travel areas when applied according to their intended directions. This does not mean that a product is incapable of causing sensitivity in every animal or under every circumstance.

Customers must disclose known pet allergies, respiratory sensitivities or relevant veterinary concerns before the service.

Animals must remain away from the work area and must not use treated items until the items are sufficiently dry and ready for use.

10. Product sensitivities

Although our products are selected with passenger and material care in mind, no cleaning product can be guaranteed to be free from every possible sensitivity or allergic response.

The customer must inform us before service if an occupant or animal has:

A known chemical sensitivity
Severe allergies
Asthma or respiratory concerns
A skin condition
A veterinary or medical restriction
Sensitivity to fragrance or enzymes

Where necessary, the customer should seek appropriate medical or veterinary advice before approving treatment.

11. Optional cabin-air treatment

Any optional air-conditioning or cabin-air hygiene refresh will only be performed with customer approval.

The customer must follow the advised waiting, ventilation and re-entry period before occupants or animals enter the vehicle.

This treatment is not a mechanical air-conditioning repair, duct replacement, refrigerant service or guarantee that all odours or contaminants within the ventilation system will be eliminated.

12. Moisture and drying

Some cleaned surfaces may retain slight moisture after service, particularly carpets, fabric seats, mats, baby seats or heavily treated areas.

Drying time varies with material, weather, ventilation, humidity and initial condition.

The customer agrees to:

Follow any drying and ventilation advice
Avoid covering or sealing damp items
Keep windows or doors ventilated where advised
Avoid immediate use where a surface remains noticeably damp
Inform us promptly if unexpected moisture remains

KARMYNT is not responsible for issues caused by ignoring reasonable drying or ventilation instructions.

13. Customer authority

The person authorising the service confirms that they:

Own the vehicle or have the owner’s permission
Have authority to approve the service
Have disclosed relevant defects and sensitivities
Have removed prohibited, dangerous or valuable items
Can provide lawful access to the vehicle and service location

We may request proof of authority where circumstances reasonably require it.

14. Personal belongings

Customers must remove cash, jewellery, documents, electronics, medication, keys, weapons, hazardous materials and other valuable or sensitive items before the service.

Where ordinary belongings remain inside, we may place them in a customer tray or another visible location. We will not open sealed containers, luggage or locked compartments unless specifically authorised and reasonably necessary.

KARMYNT is not responsible for an item alleged to be missing unless the item was specifically declared and formally placed into our custody before work began.

15. Service location and access

The customer must provide a lawful and reasonably safe working location with sufficient access around the vehicle.

The customer must disclose relevant restrictions, including:

Community or building access rules
Parking restrictions
Permit requirements
Height restrictions
Security procedures
Restricted working hours
Unsafe traffic conditions

Where mains electricity is requested, the customer confirms that the outlet is safe, accessible and suitable for ordinary equipment use.

Where external power is unavailable, KARMYNT may use rechargeable power equipment installed in the service vehicle.

We may delay, relocate or cancel a service where the location is unsafe, inaccessible or prohibited.

16. Vehicle movement and keys

Where keys are provided, the customer authorises KARMYNT to access and, where reasonably required, reposition the vehicle within the immediate service area.

We will not drive the vehicle on public roads except with the customer’s express authorisation.

The customer should report any key, locking, battery or security-system issue before service begins.

17. Inspection photographs and service records

KARMYNT may take photographs or videos before, during and after the service for:

Condition documentation
Quality control
Technician training
Dispute resolution
Internal operational records

These operational images will not be used publicly for advertising or social media where the vehicle, registration number, property or customer can be identified unless separate marketing consent has been obtained.

18. Bookings and estimated duration

Appointment durations are estimates rather than guaranteed completion times.

Actual duration may change due to:

Vehicle size
Interior condition
Access limitations
Weather
Additional baby or pet items
Heavy contamination
Safety concerns
Customer-requested changes

We may recommend a different package where the booked service does not reasonably match the condition or scope presented.

No additional charge will be applied without customer approval.

19. Pricing and payment

The applicable price is the price confirmed at booking, subject to any agreed changes in scope.

Payment may be collected through approved payment links, card terminals, bank transfer or other communicated methods.

Third-party payment providers process card transactions under their own terms and privacy practices. KARMYNT does not ordinarily receive or store complete card numbers or card security codes.

Any refund approved by KARMYNT will normally be returned through the original payment method, subject to payment-provider processing times.

20. Cancellation and rescheduling

Customers should provide at least [24 HOURS] notice when cancelling or rescheduling.

KARMYNT may charge or retain a reasonable booking amount where:

The technician has already travelled
Access is denied on arrival
The customer is unavailable
The vehicle is not present
The location is unsuitable and this was not disclosed
Cancellation occurs within the stated notice period

Any cancellation charge must have been disclosed to the customer during booking.

KARMYNT may reschedule due to severe weather, vehicle breakdown, technician illness, safety concerns or circumstances outside our reasonable control. In such cases, the customer may accept a replacement appointment or request the return of any amount paid for the unperformed service.

21. Customer concerns and claims

The customer should inspect the service outcome at handover wherever reasonably possible.

Any concern should be reported promptly, preferably within 24 hours, with photographs and an explanation of the issue. This notification period helps us investigate but does not remove any non-excludable rights available under applicable law.

KARMYNT must be given a reasonable opportunity to inspect and, where appropriate, correct an issue before the customer commissions third-party work or incurs additional cost.

22. Limitation of liability

To the maximum extent permitted by applicable law:

KARMYNT is responsible only for direct loss proven to have resulted from our failure to exercise reasonable care.
KARMYNT is not responsible for indirect, consequential, speculative or purely economic loss that was not reasonably foreseeable.
We are not responsible for loss caused by inaccurate information, undisclosed defects, customer instructions, misuse after service or failure to follow drying, installation or safety guidance.
Where liability may lawfully be limited, our aggregate liability relating to a specific service will not exceed the amount paid for that service.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable statutory consumer rights.

23. Website information

Website content is provided for general information about KARMYNT and its services.

We take reasonable steps to keep the website accurate but do not guarantee that every page will always be complete, current or error-free.

Website images are illustrative. Results shown in photographs or case studies may not be representative of every vehicle.

Service descriptions, availability, pricing and operating areas may change. A booking is only confirmed when KARMYNT sends an express confirmation.

24. Third-party services and links

Our website may connect to third-party services such as WhatsApp, payment processors, maps, scheduling tools, social-media platforms or review websites.

KARMYNT does not control those third parties and is not responsible for their availability, security, content or independent privacy practices.

Customers should review the relevant third-party terms before using those services.

25. Intellectual property

The KARMYNT name, branding, website copy, photographs, service materials, process descriptions, graphics and other original content are owned by or licensed to KARMYNT.

They may not be reproduced, copied, republished, commercially exploited or used to imitate KARMYNT’s service presentation without prior written permission.

26. Changes to these Terms

We may update these Terms to reflect operational, legal or regulatory changes.

The version applicable to a booking will ordinarily be the version available when the booking was confirmed, unless a change is required by law or is expressly accepted by the customer.

27. Governing law and jurisdiction

These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

Subject to any mandatory consumer-dispute procedure, the courts of Dubai shall have jurisdiction over disputes arising from these Terms or the relevant service.

28. Contact

Questions or complaints may be submitted to:

KARMYNT
Email: [email protected]
WhatsApp: 971 52 142 5000
Address: Dubai, UAE