Last updated: 27 July 2026
1. Introduction
KARMYNT respects the privacy of customers, prospective customers, website visitors and other individuals who communicate with us.
This Privacy Policy explains what personal data we collect, why we use it, when it may be shared, how long it may be retained and the choices available to you.
The UAE Personal Data Protection Law regulates the processing of personal data, including consent, data-subject rights and cross-border transfers. UAE website guidance also recommends that operators clearly explain what they collect, why it is collected and how it is used, while limiting collection to information needed for the service.
2. Data controller
The controller responsible for your personal data is:
KARMYNT AUTOMOTICE CARE SERVICES L.L.C, trading as KARMYNT
Trade licence: 1586666
Address: DUBAI, UAE
Email: [email protected]
WhatsApp: 97152 142 5000
3. Scope
This Privacy Policy applies to personal data collected through:
- The KARMYNT website
- Booking and enquiry forms
- WhatsApp communications
- Telephone calls
- Payment and invoicing processes
- Customer-service interactions
- On-site vehicle services
- Promotions, reviews and feedback
- Social-media communication
- Cookies and similar website technologies
4. Personal data we may collect
Contact and identity information
This may include:
- Name
- Email address
- Mobile number
- Preferred method of contact
- Customer or company name
- Billing details
Booking and service information
This may include:
- Vehicle make and model
- Registration number where operationally necessary
- Vehicle location
- Service address
- Appointment date and time
- Package selected
- Baby-seat, stroller or pet-item information
- Service notes
- Interior condition
- Known sensitivities or special instructions
Please avoid providing medical information unless it is genuinely necessary for us to adapt or decline a service safely.
Communications
We may retain communications exchanged through:
- Website forms
- Telephone notes
- Customer-support messages
- Complaints and feedback
Payment information
We may receive:
- Payment status
- Transaction amount
- Transaction reference
- Payment method
- Billing name
- Refund information
Card details are ordinarily processed directly by payment providers such as Stripe, Network International or another approved processor. KARMYNT does not ordinarily store full card numbers or card security codes.
Photographs and video
We may collect service photographs or video showing:
- Pre-existing condition
- Areas requiring treatment
- Completed work
- Damage or stains
- Quality-control findings
Marketing use involving an identifiable customer, registration plate, person or private property will require separate permission.
Technical and website information
Depending on the website tools enabled, we may collect:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring page
- Pages viewed
- Approximate location
- Date and time of access
- Cookie identifiers
- Website interaction and performance data
5. How we obtain your data
We may obtain personal data:
- Directly from you
- From another person booking on your behalf
- Through our website
- Through WhatsApp, email or telephone
- Through payment providers
- Through advertising or social-media platforms
- From property security or access systems where you have arranged access
- During vehicle inspection and service delivery
Where another person provides your information, that person should have authority to do so.
6. Why we use personal data
We may use personal data to:
- Respond to enquiries
- Provide quotations
- Confirm and manage bookings
- Identify the vehicle and service location
- Deliver the requested service
- Process payment and refunds
- Send appointment confirmations and reminders
- Communicate with customers before, during and after service
- Document vehicle condition
- Perform quality control
- Address complaints and claims
- Maintain accounting and transaction records
- Improve our procedures and customer experience
- Prevent fraud or misuse
- Protect customers, staff and property
- Comply with legal or regulatory requirements
- Send marketing messages where permission has been obtained or where otherwise permitted by law
7. Basis for processing
Depending on the circumstances, we process personal data because:
- You have given consent
- Processing is necessary to respond to your request
- Processing is necessary to confirm or perform a service contract
- Processing is required to meet a legal obligation
- Processing is necessary to establish, exercise or defend legal rights
- Processing is otherwise permitted under applicable UAE law
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before withdrawal.
8. Information required to provide the service
Some information is necessary to arrange and deliver a service, including a name, contact number, service location, vehicle details and booking information.
Where required information is not provided, we may be unable to:
- Provide an accurate quotation
- Confirm the booking
- Access the service location
- Process payment
- Deliver the service safely
- Investigate a complaint
9. Sharing personal data
We may share necessary personal data with carefully selected recipients, including:
- KARMYNT employees and technicians
- Website hosting and technical-support providers
- Booking or customer-relationship-management providers
- WhatsApp and communications providers
- Payment processors
- Accounting and invoicing providers
- Cloud-storage providers
- Analytics and security providers
- Professional advisers
- Insurers
- Government, regulatory, judicial or law-enforcement authorities where legally required
- A purchaser or successor if the business is sold, reorganised or transferred
Recipients should receive only the information reasonably required for their function.
We do not sell customer contact data.
TDRA guidance recommends obtaining consent where user information is made available to another party, collecting only necessary information and maintaining confidentiality through appropriate security measures.
10. WhatsApp and external platforms
When you contact KARMYNT through WhatsApp or another external platform, that platform may independently collect and process data under its own terms and privacy policy.
Information may include your:
- Telephone number
- Profile name
- Profile image
- Message content
- Device and usage information
- Communication metadata
KARMYNT does not control the independent data practices of those platforms.
Customers should avoid sending card information, passwords, identity documents or unnecessary sensitive information through WhatsApp.
11. International data transfers
Some service providers may process or store data outside the UAE.
Where personal data is transferred internationally, KARMYNT will take reasonable steps to use providers and arrangements that support appropriate protection in accordance with applicable UAE requirements.
The UAE Personal Data Protection Law specifically addresses cross-border transfers and conditions for transferring personal data outside the country.
12. Data retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, tax, insurance or dispute-resolution period.
Retention may depend on the type of record:
- Unconverted enquiries may be deleted or anonymised when no longer operationally useful.
- Booking, service, payment and invoice records may be retained for applicable accounting, tax and legal periods.
- Vehicle-condition photographs may be retained for quality control, complaint handling and limitation periods.
- Marketing data may be retained until consent is withdrawn or the recipient opts out.
- Complaint and claim records may be retained until the matter and any relevant legal period have concluded.
When data is no longer required, we may delete, anonymise or securely archive it.
13. Security
We use reasonable administrative, technical and organisational measures designed to protect personal data from:
- Unauthorised access
- Accidental loss
- Improper disclosure
- Alteration
- Misuse
- Destruction
Measures may include controlled access, passwords, encryption, secure hosting, staff confidentiality requirements, software updates, backups and access restrictions.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore use care when sending information electronically.
TDRA’s website guidance recommends secure handling of sensitive data, reputable hosting and appropriate measures such as encryption.
14. Cookies
The KARMYNT website may use cookies or similar technologies.
Essential cookies
These support core website functions, security, navigation and form operation.
Analytics cookies
Where enabled, these help us understand website traffic, page performance and how visitors interact with the website.
Marketing cookies
Where enabled and consented to, these may support advertising measurement, audience creation or campaign performance.
You may control cookies through the website consent tool, where available, or through your browser settings. Disabling some cookies may affect website functionality.
Only list analytics or advertising tools in this Policy if they are actually active on the website. A cookie-consent banner should be configured before enabling non-essential analytics or advertising cookies.
15. Direct marketing
Where permitted and where required consent has been obtained, KARMYNT may send:
- Service reminders
- Hygiene-reset reminders
- Offers
- New-service announcements
- Review requests
- Relevant customer updates
You may opt out at any time by:
- Replying “STOP” on WhatsApp
- Using an unsubscribe link
- Emailing [email protected]
- Asking customer support to remove you from marketing communications
Opting out of marketing will not prevent operational messages needed to manage an active booking or service.
UAE consumer-protection guidance states that consumer data should not be used for marketing contrary to applicable protections.
16. Children’s data
Our website and booking services are intended for adults.
We do not knowingly request personal data directly from children.
Information about a baby seat, stroller or child-related service should be provided by a parent, guardian or authorised adult. Customers should not send identifiable photographs or unnecessary details about a child.
Where we become aware that personal data has been submitted directly by a child without appropriate authority, we may delete it.
17. Automated decision-making
KARMYNT does not ordinarily make decisions that produce legal or similarly significant effects solely through automated processing.
Where this changes, we will provide the information required by applicable law.
18. Your rights
Subject to applicable law and relevant exceptions, you may have the right to:
- Ask what personal data we process
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion where appropriate
- Request restriction or cessation of certain processing
- Withdraw consent
- Object to certain processing
- Request transfer of eligible data in a machine-readable format
- Ask about recipients inside or outside the UAE
- Raise a complaint with the relevant authority
The UAE law provides rights relating to information, portability and restriction of processing, subject to applicable conditions and exceptions.
To exercise a right, contact [email protected].
We may request reasonable information to verify identity before disclosing or changing personal data.
19. Complaints
Privacy questions or complaints should first be sent to:
Email: [email protected]
Subject: Privacy Request
Please include sufficient detail for us to identify and address the request.
You may also have the right to approach the UAE Data Office or another competent UAE authority where applicable.
20. Third-party websites
The KARMYNT website may contain links to WhatsApp, social media, review sites, payment platforms or other websites.
Those services operate independently and may have different privacy practices. KARMYNT is not responsible for the content or privacy practices of third-party platforms.
21. Changes to this Privacy Policy
We may update this Privacy Policy where our services, website tools, providers or legal obligations change.
The current version will be published on the website with its latest revision date.
22. Contact details
KARMYNT
Legal entity: KARMYNT AUTOMOTIVE CARE SERVICES L.L.C
Trade licence: 1586666
Email: [email protected]
WhatsApp: 971 52 142 5000
Address: DUBAI, UAE